General Merchandise

• Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase.
• All returned product must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g. buyer remorse) the customer will be responsible for any and all shipping charges and the refund amount will be subject to the criteria below:
  • Unopened product: 100%;
  • Opened/Unused product: 50%;
  • Opened/Used product: 25%;
• Contact:
  • Alaina MacKenzie
  • 647 910 5999 ext. 221
  • alaina@unitedcanadainc.ca
• Return Address:
  • 111 Granton Dr. Unit 412
  • Richmond Hill, ON, L4B 1L5
• Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Medical Supplies

• In the case of a damaged, defective or incorrect item United Canada Inc. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof had been provided (via picture, video, or return). Requests for refunds for any other reason (including buyers remorse) will be automatically declined.
• Contact:
  • Alaina MacKenzie
  • 647 910 5999 ext. 221
  • alaina@unitedcanadainc.ca
• Return Address:
  • 111 Granton Dr. Unit 412
  • Richmond Hill, ON, L4B 1L5
• Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Cancellation Policy

• Customers can cancel orders up until a shipping notification for the order is received OR up to 24 hours after the order is placed (whichever comes first). In order to initiate a cancellation please contact:
  • Tray Hang
  • 647 910 5999 ext. 225
  • orders@unitedcanadainc.ca
• Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24 hour mark will be automatically declined.