Returns, Exchanges & Cancellations

General Merchandise

  • Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase.
  • All returned product must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g. buyer remorse) the customer will be responsible for any and all shipping charges and the refund amount will be subject to the criteria below:
    • Unopened product: 100%;
    • Opened/Unused product: 50%;
    • Opened/Used product: 25%;
  • Contact:
  • Return Address:
    • 111 Granton Dr. Unit 412
    • Richmond Hill, ON, L4B 1L5
  • Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Medical Supplies

  • In the case of a damaged, defective or incorrect item United Canada Inc. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof had been provided (via picture, video, or return). Requests for refunds for any other reason (including buyers remorse) will be automatically declined.
  • Contact:
  • Return Address:
    • 111 Granton Dr. Unit 412
    • Richmond Hill, ON, L4B 1L5
  • Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Cancellation Policy

  • Customers can cancel orders up until a shipping notification for the order is received OR up to 24 hours after the order is placed (whichever comes first). In order to initiate a cancellation please contact:
  • Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24 hour mark will be automatically declined.
Have any questions?
Fill out our contact form and we will be happy to assist you.