Shipping

We offer a number of options when it comes to delivery, including:

  • Curbside pickup: Orders can be picked up at our office located in Richmond Hill, Ontario. Once you receive a confirmation email that your order is ready, you have 5 business days to pick it up. If you will be picking up outside of this timeframe for any reason or have any questions about curbside pickup please contact:
  • Delivery service: Orders that are not selected to be picked up at the Office will be shipped using one of our trusted delivery partners. You will receive a shipment notification once your order has left our warehouse which will include the delivery service used as well as a tracking number that can be used to track your package. Delivery time is between 4-9 business days*. If there is an issue regarding your shipment (e.g. incorrect address, special instructions, etc.) please contact us immediately. The recipient at the time of delivery must be of legal age. For all delivery inquiries please contact:
    • Alaina MacKenzie
    • 647 910 5999 ext. 221
    • alaina@unitedcanadainc.ca
    • *Please note during holiday periods/high order volume periods shipping times may be delayed – allow for an additional 1-5 business days for delivery before contacting us regarding shipping delays.
Receiving your Order
  • When you receive your order please inspect the product carefully and if you run into any issues with the product let us know immediately. We will gladly resolve any issues involving your product within 48 hours of receiving your delivery. Any requests related to product damage during shipment received after the 48-hour deadline will be reviewed on a case-by-case basis. For all inquires please contact:
  • If picking up from our warehouse our team would be happy to help with loading your products into your vehicle. Once the product is loaded the customer will then take all responsibility for securing the product and delivering it safely to its final destination. For all orders, pickup or delivery, the customer is responsible for assembly of all products.
Have any questions?
Fill out our contact form and we will be happy to assist you.