1. Payment Terms

Full payment is required at the time of purchase. For in-store purchases we accept cash, and major credit cards. Online purchases must be paid in full by credit card.

  • PLEASE NOTE: At the current time we are not open to the public and are unable to serve customers at our physical address. Curbside pickup is available, refer to Delivery section for more information.
2. Price Adjustment

General Merchandise (excludes Medical Supplies)

  • We offer price adjustments within 7 business days of purchase if the product in question is put on sale after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale, was purchased full price – without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.

Medical Supplies

  • We offer price adjustments within 3 business days of purchase if the product in question is put on promotion after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale, was purchased full price – without the use of any. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.
3. Cancellations and Returns

General Merchandise

  • Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase.
  • All returned product must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g. buyer remorse) the customer will be responsible for any and all shipping charges and the refund amount will be subject to the criteria below:
    • Unopened product: 100%;
    • Opened/Unused product: 50%;
    • Opened/Used product: 25%;
  • Contact:
  • Return Address:
    • 111 Granton Dr. Unit 412
    • Richmond Hill, ON, L4B 1L5
  • Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Medical Supplies

  • In the case of a damaged, defective or incorrect item United Canada Inc. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof had been provided (via picture, video, or return). Requests for refunds for any other reason (including buyers remorse) will be automatically declined.
  • Contact:
  • Return Address:
    • 111 Granton Dr. Unit 412
    • Richmond Hill, ON, L4B 1L5
  • Before requesting a return please ensure that the product that is to be returned meets all eligible criteria.

Cancellation Policy

  • Customers can cancel orders up until a shipping notification for the order is received OR up to 24 hours after the order is placed (whichever comes first). In order to initiate a cancellation please contact:
  • Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24 hour mark will be automatically declined.
4. Delivery

We offer a number of options when it comes to delivery, including:

  • Curbside pickup: Orders can be picked up at our office located in Richmond Hill, Ontario. Once you receive a confirmation email that your order is ready, you have 5 business days to pick it up. If you will be picking up outside of this timeframe for any reason or have any questions about curbside pickup please contact:
  • Delivery service: Orders that are not selected to be picked up at the Office will be shipped using one of our trusted delivery partners. You will receive a shipment notification once your order has left our warehouse which will include the delivery service used as well as a tracking number that can be used to track your package. Delivery time is between 4-9 business days*. If there is an issue regarding your shipment (e.g. incorrect address, special instructions, etc.) please contact us immediately. The recipient at the time of delivery must be of legal age. For all delivery inquiries please contact:
    • Alaina MacKenzie
    • 647 910 5999 ext. 221
    • alaina@unitedcanadainc.ca
    • *Please note during holiday periods/high order volume periods shipping times may be delayed – allow for an additional 1-5 business days for delivery before contacting us regarding shipping delays.
5. Receiving your Order
  • When you receive your order please inspect the product carefully and if you run into any issues with the product let us know immediately. We will gladly resolve any issues involving your product within 48 hours of receiving your delivery. Any requests related to product damage during shipment received after the 48-hour deadline will be reviewed on a case-by-case basis. For all inquires please contact:
  • If picking up from our warehouse our team would be happy to help with loading your products into your vehicle. Once the product is loaded the customer will then take all responsibility for securing the product and delivering it safely to its final destination. For all orders, pickup or delivery, the customer is responsible for assembly of all products.
6. Accessories

All accessories and add-on items are non-refundable.

7. Warranty – Only Furniture

At the current time we are only able to offer a warranty on our Office and Kids furniture. All furniture will come with a 1-year parts warranty valid from date of purchase. We will gladly replace any damaged and/or defective parts up to one year after purchase once sufficient proof has been provided by the customer (via picture, video, or returned item). If a request for a replacement part is received after the warranty is up we will still be able to supply the part* however the customer will assume responsibility for the cost of the replacement and the associated shipping costs. For all replacement requests please contact: