We, at United Canada, understand the concern of its valuable customers about having efficient and trustworthy shipping services. Therefore, we are dedicated to providing you with a reliable and convenient shipment of your order, ensuring that you receive your order on time and in a safe way.

Order Processing and Delivery Window

Once you complete your purchase, a confirmation email will be sent to you that will recall your order details and give an estimated delivery window. Despite our efforts to mention delivery time as accurately as possible, due to the high volume of orders, providing an exact delivery time in the confirmation email is challenging for us. To cope with this, our team keeps informing you regarding the process of shipping throughout.

A dedicated United Canada's representative will be in touch with you once your order is prepared for shipment. During this communication, final delivery arrangements will be made, and a suitable delivery date and time will be scheduled based on your availability. Moreover, as per our commitment to customer satisfaction and convenience, a courtesy call will be dialled to you a day before the scheduled delivery date for confirming your coordination and readiness.

Signature Requirement and Delivery Coordination

We also have a policy developed for security purposes stating that while receiving the order at the time of delivery, a signature is required by an individual who is 18 years old or above at the receiver's end. Thus, it is necessary to have such an individual at the moment and address of delivery to facilitate coordination with our crew. Besides it, please make sure to reserve the elevator of your apartment complex for the scheduled timespan of delivery to have a smooth setup.

Quality Assurance

United Canada takes immense pride in delivering your order in the safest and most secure manner. As our shipping procedures are bound to maintain strict quality standards and to minimise the risk of damage until it reaches your location. In the unfortunate event of any issues with your shipment, please don't hesitate to contact our customer service team for prompt assistance and resolution.

Tracking and Updates

We offer comprehensive tracking services for all shipments for setting you free from any wait or anticipation. You will receive regular updates regarding the status of your order, allowing you to monitor its progress from dispatch to delivery. Should you have any questions or concerns regarding the status of your shipment, our customer support team is available to assist you every step of the way.

Shipping Charges

United Canada always ensures the most cost-efficient and transparent shipping fee; hence the charges are commenced at $199 for surrounding areas of the Greater Toronto Area (GTA), and at $299 for the areas within the GTA. For the inquiry of shipping charges outside the GTA, you may dial our team and get the thorough details about applicable shipping charges depending on your area.

Contact Us

For any further inquiries, assistance, or feedback regarding our shipping policy or services, please don't hesitate to reach out to us. Our knowledgeable and friendly customer support team is available to assist you on Monday to Friday, from 9:00 AM to 5:00 PM EST. You can also contact us via call at (647) 910-5999, or email at support@unitedcanada.com.

Thank you for choosing United Canada Inc. for your shipping needs. We appreciate your trust in us and look forward to serving you with excellence at every step of your shopping journey.